Vehicle Accident
On-route or at the hub — follow these steps immediately after any collision.
Call First
911 (if injuries)
What To Do
Stop and secure the scene
Pull over safely if possible. Turn on hazard lights. Turn off the engine. Do NOT leave the scene.
Check for injuries
Check yourself and any passengers. If anyone is injured, call 911 immediately. Do not move injured people unless there is immediate danger (fire, traffic).
Call 911 if needed
Call 911 for any injuries, significant vehicle damage, road blockage, or if the other party is uncooperative. Request a police report for all accidents involving another vehicle or property damage.
Contact your supervisor
Call your Operations Manager / supervisor immediately after securing the scene. Report every accident — even if there appears to be no damage.
Document everything
Take photos of all vehicles involved (all angles), damage, license plates, road conditions, and the overall scene. Get the other driver's name, phone number, insurance info, and license plate number.
Do NOT admit fault
Be courteous and cooperative, but do not admit fault or apologize for the accident. Do not discuss the accident with anyone other than police, your supervisor, or North Hub management.
Complete the company accident report
Fill out the standard company incident report form as soon as possible, while details are fresh. Your supervisor will provide the form.
Post-accident drug test
You may be required to submit to a post-accident drug and alcohol test as determined by First Advantage (FADV). Do not consume any alcohol or substances after the accident until cleared.
✅ DO
- •Stay calm and remain at the scene
- •Turn on hazards immediately
- •Call 911 for any injuries
- •Report EVERY accident to your supervisor
- •Take photos of everything
- •Get a police report
- •Cooperate with authorities
❌ DON'T
- •Leave the scene for any reason
- •Admit fault or apologize
- •Discuss the accident with bystanders
- •Move the vehicle until told to (unless blocking traffic dangerously)
- •Consume alcohol or substances after the accident
- •Post about the accident on social media
Key Contacts
Per the employee handbook (Section 7.5), all accidents must be reported regardless of severity. Preventable or at-fault accidents may result in loss of safety bonus for 6–12 months. VEDR footage will be reviewed for all vehicle incidents.