Vehicle Breakdown
Mechanical failure, flat tire, or vehicle disabled on route.
What To Do
Get to safety
If the vehicle can still move, pull as far off the road as possible — ideally into a parking lot or wide shoulder. Turn on hazard lights immediately.
Secure the vehicle
Put the vehicle in park and engage the parking brake. Turn off the engine. Place reflective triangles or cones if you have them, especially on highways.
Assess the situation
Is it a flat tire, engine issue, overheating, warning light, or something else? Is smoke or fluid visible? Note any unusual sounds or smells.
Contact your supervisor immediately
Call your Operations Manager with your exact location, a description of the problem, and the status of your packages. They will arrange a replacement vehicle, tow, or roadside assistance.
Do NOT attempt major repairs
You may check basic items (flat tire if safe, coolant level if engine is cool). Do not attempt any repair that puts you in danger — especially on a highway or busy road.
Stay with the vehicle
Remain with the vehicle and packages until your supervisor arranges support. If you feel unsafe (highway shoulder, isolated area at night), stay inside the locked vehicle.
Secure the packages
Make sure the cargo area is locked. Packages remain your responsibility until formally transferred to another driver or returned to the hub.
✅ DO
- •Pull off the road completely
- •Turn on hazard lights
- •Stay with the vehicle and packages
- •Contact your supervisor right away
- •Note your exact location (intersection, mile marker, address)
- •Lock the cargo area
❌ DON'T
- •Attempt repairs on a highway or busy road
- •Leave the vehicle or packages unattended
- •Continue driving a vehicle that is unsafe
- •Ignore warning lights — report them immediately
- •Accept rides from strangers
Per the employee handbook (Section 7.3), any mechanical issues should be reported during pre-trip inspections. If a vehicle fails its pre-trip inspection, do not drive it — report it to your supervisor immediately.